The lads in SKSWood Brunei change the service account running Business Objects this week and it cause the server to bring up BOMGR 0220 errors. Below is the solution…
Steps for solution:
1. Stop the WebI service.
2. Log into the Business Objects Configuration Tool. Start\Programs\Business Objects\Configuration Tool 6.5
3. On the Cluster Manager Page. Go to the Service Parameters branch. At the bottom of the screen there is a drop down - select 'Update Service Parameters'. Edit the username and password. Hit next or finish
4. Refresh the ORB. On the Cluster Manager Page. Select ORB. Select 'Define ORB' from the drop down. Then hit the 'Test Ports' button. Once done, hit next.
5. Hit finish. and close the configuration tool.
6. You change the settings for the Distributed COM Configuration Properties by doing the following:
6.1 Start\Run\type 'dcomcnfg'
6.2 In the Applications Tab, you should see at least BusinessObjects.document
6.3 Click on BusinessObjects.document and select 'Default Security' tab. Ensure that Edit Default for Access Permissions and Launch Permissions includes Interactive, System and the service account you are using.
6.4 Go back to the Applications Tab, select BusinessObjects.document and hit properties.
6.5 Select the Identity Tab. Select 'This User'.
6.6 Type in the new account and password.
6.7 Once you have changed the settings there may be a need to reboot your server.
